Refund / Cancellation Policy

Contact customer care immediately by WhatsApp, phone, or email if you need to cancel. If the order has not been dispatched, we will cancel it and return the payment received. We do not charge a customer cancellation fee.

For food-safety and hygiene reasons, a correctly delivered edible product cannot be returned because of a change of preference, taste preference, or after the pack has been opened.

Contact us if:

• the pack arrived damaged or opened in transit;
• you received the wrong product or quantity;
• the product appears defective, unsafe, or materially different from its description;
• the order arrived after the stated delivery schedule, unless the delay resulted from force majeure;
• a confirmed payment was received but the order was not fulfilled; or
• we received a duplicate confirmed payment for the same order.

As soon as you notice the issue, send the order reference, registered phone number, a short description, photos of the pack and shipping label, and any available payment reference. An unboxing video may help but is not mandatory proof of a valid consumer right. Keep the product, pouch, and shipping label until the case is resolved.

After we review the issue, the suitable resolution may be a replacement, dispatch of a missing item, or a refund of the applicable amount. For a completely wrong or damaged order, the resolution will also include paid shipping.

If an eligible case requires a return, Virasat will arrange pickup or bear an approved return-shipping cost. You will not be charged courier costs for an eligible return.

An accepted refund is processed through the original payment path. Your bank or payment provider may need additional time to show the credit. Contact us with the order reference if it does not appear within the expected time.

We will tell you if we cannot fulfil an order because of stock, serviceability, a food-safety concern, an operational issue, or an payment issue. We will return the confirmed amount received for the applicable order.

WhatsApp / Phone: +91 97999 74457
Email: vaishnimsons@gmail.com

Name: Gourav Kumar Vaishnav
Designation: CEO
Email: vaishnimsons@gmail.com
Phone: +91 97999 74457